Courier Instructions

Our courier process is designed be a seamless experience for both buyers and sellers.

  • As a buyer, the courier cost is automatically calculated at checkout, without the need for lengthy discussions with the seller and inconsistent courier prices.
  • As a seller, all you need to do is package the item(s) and write the tracking number or print the label - we book the courier, send them to your door and collect your item(s).

How are courier prices calculated

We use NZ Post in order to automate the shipping process between sellers and buyers. This operates by:

  1. The seller selects a pre-determined bag size (or custom box dimensions for larger items).
  2. The seller enters their NZ Post validated pickup address.
  3. During the buying process, the buyer enters their NZ Post validated address.
  4. NZ Post calculates a courier price for delivery between the two addresses and this is provided to the buyer.
  5. When the listing is purchased the seller then books the courier using the calculated service.
  6. The buyer will be notified with tracking information once the item(s) are collected from the seller.
  7. Once the buyer receives the item(s) and is happy with the goods, they mark the listing as complete

I've purchased an item via courier, what can I expect?

The seller will be notified that their listing has been purchased. The seller then packages the item(s), books the courier through the platform and the item(s) are collected from their specified address.

Once collected, we will send you a tracking link via email and you can track delivery of your goods. NZ Post will continue to email you with tracking updates as they occur.

I've sold an item via courier, what do I do now?

When you sell an item, you will receive an email stating which item(s) have been purchased and the packaging size requirements as you had set up when creating your listing.

If you have had multiple listings purchased as part of a cart, Cubs will attempt to calculate shipping by combining bags and booking multiple boxes. This might not necessarily be entirely accurate, but don't worry! Just bag and box your items as best you can.

Packaging your items

You do not need to buy or use any specific bags. You can use an old courier bag or paper supermarket bag, just make sure that your items are securely wrapped up and there will not be any damage in transit.

If you plan to be selling a lot of stuff it might pay to purchase bags. r3pack.co.nz has some great options:

In the email there is a link to book a courier. You will also see a notification when logged in on our website when an item has sold or via “sold items” on your profile. You can book the courier from any of these places.

Once you have packaged your items and they are ready to go, click Book Courier. You will have the option to either print your label or write the tracking number on yourself - whatever is easiest for you.

This process will book the courier for immediate pickup. Courier pickup times will vary depending on location. Metro areas where the courier is booked in the morning can be same day pickup, but in most instances pickup is the following day.

During this process you can also specifiy any pickup instructions, such as where the package is located or any PIN codes for gate entry.

Pickup

  • Pick-up is from Monday to Friday.
  • You don't need to be there when the courier arrives. If you choose to leave a parcel for pick-up unattended - Cubs and NZ Post have no liability for loss or damage to the parcel until the courier has applied an electronic scan.
  • If there are any issues with your pick-up, or you need to adjust or cancel your pick-up, please contact NZ Post directly: 0800 268 743.