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Frequently asked questions
How are you different to other Marketplaces?
How are your fees calculated?
Can I pay with cash on pickup?
What if the quality of the item is not as expected?
I haven't received the item - payment has been made so who does the money go to when the sender has sent it and the receiver hasn’t received it?
What happens if the buyer changes their mind and doesn’t want it? Or the seller decides not to send it and wants to keep it?
How do I claim a refund?
I can’t log in / can’t recall my password / issues logging in
How do I courier my item(s) to the seller?
How are courier costs calculated?